Your satisfaction is our priority at Frame Chalet. If you’re not happy with your purchase, here’s how our refund process works:

1. Eligibility for Refund

We accept returns for refunds if the item is damaged or defective. Contact us within 14 days of receiving your order, and the item must be returned in its original, unused condition.

2. Refund Process

After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days.

3. Non-Refundable Items

Custom-made or personalized items cannot be refunded unless defective.

Delivery Policy

At Frame Chalet, we aim to deliver your order quickly and safely.

1. Delivery Time

All orders are typically delivered within 6-8 weeks of order confirmation. However, delivery times may vary based on location.

2. Shipping Providers

We partner with reliable shipping services to ensure the safe and timely delivery of your order. A tracking number will be provided as soon as your order is dispatched.

3. Shipping Costs

There is no shipping fee on orders placed on the site. However, customers are responsible for any duties or taxes.

4. Damaged Items

If your order arrives damaged, please contact us immediately with photos, and we will offer a replacement or refund.

For assistance, contact us at:
Email: info@framechalet.com
Phone: +92 333 8001404
Address: House no. 4 37/25 Kaikabad road Quetta.